my favorites didn't transfer from my iphone x to my new iphone 11 pro max

my favorites didn't transfer from my iPhone x to my new iPhone 11 pro max. also some of my text messages

iPhone 11 Pro Max

Posted on Oct 15, 2019 2:02 PM

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1 reply

Oct 21, 2019 2:43 PM in response to sweetpea454

Greetings sweetpea454,


Thanks for visiting the Apple Support Communities! I understand after transferring data to your new iPhone, your device is missing messages and items you've marked as favorites.


If you were using Messages in iCloud on your previous iPhone, then I suggest ensuring you have the feature enabled on your new iPhone. When Messages in iCloud is enabled, Messages are no longer stored in backups created from a computer or iCloud, which may be why you're missing messages if you've restored from a backup when setting up your new iPhone: Keep all your messages in iCloud - Apple Support


When you mention your favorites are missing from your iPhone, are you referencing your favorite bookmarks in Safari? If so, let's have you review the troubleshooting steps outlined in the following support article: If your iCloud or Safari bookmarks aren’t syncing - Apple Support


If further assistance is needed, it would be helpful to know the steps you took when transferring data to your new iPhone.


Cheers.

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my favorites didn't transfer from my iphone x to my new iphone 11 pro max

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