I get a report junk message from certain valid contacts. How do I get this corrected?

I get a report junk message from certain valid contacts. How do I get this corrected?

iPhone XS

Posted on Oct 15, 2019 6:21 PM

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Question marked as Top-ranking reply

Posted on Oct 21, 2019 4:58 PM

Hey there Tomvkeown,


Thanks for reaching out to Apple Support Communities. I understand you want to make sure your known contacts are not getting reported as junk mail. I’ll be happy to help with this.


When you saw this happen, was there any other options present so this wasn’t junk? If so, you’d want to select that option so Mail starts to recognize this email as not junk. Also, it can help if you add the contact name and email to your contacts, or mark it as a VIP. You can read more about this here: 


Add and use contact information on iPhone

Flag and filter emails on iPhone


Also, check out the steps under ‘Correct false-positives’ if this is happening to emails being sent to your iCloud account:


Identify and filter junk mail in iCloud


Let us know if that helps.


Cheers.

3 replies
Question marked as Top-ranking reply

Oct 21, 2019 4:58 PM in response to Tomvkeown

Hey there Tomvkeown,


Thanks for reaching out to Apple Support Communities. I understand you want to make sure your known contacts are not getting reported as junk mail. I’ll be happy to help with this.


When you saw this happen, was there any other options present so this wasn’t junk? If so, you’d want to select that option so Mail starts to recognize this email as not junk. Also, it can help if you add the contact name and email to your contacts, or mark it as a VIP. You can read more about this here: 


Add and use contact information on iPhone

Flag and filter emails on iPhone


Also, check out the steps under ‘Correct false-positives’ if this is happening to emails being sent to your iCloud account:


Identify and filter junk mail in iCloud


Let us know if that helps.


Cheers.

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I get a report junk message from certain valid contacts. How do I get this corrected?

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