I get a report junk message from certain valid contacts. How do I get this corrected?
I get a report junk message from certain valid contacts. How do I get this corrected?
iPhone XS
I get a report junk message from certain valid contacts. How do I get this corrected?
iPhone XS
Hey there Tomvkeown,
Thanks for reaching out to Apple Support Communities. I understand you want to make sure your known contacts are not getting reported as junk mail. I’ll be happy to help with this.
When you saw this happen, was there any other options present so this wasn’t junk? If so, you’d want to select that option so Mail starts to recognize this email as not junk. Also, it can help if you add the contact name and email to your contacts, or mark it as a VIP. You can read more about this here:
Add and use contact information on iPhone
Flag and filter emails on iPhone
Also, check out the steps under ‘Correct false-positives’ if this is happening to emails being sent to your iCloud account:
Identify and filter junk mail in iCloud
Let us know if that helps.
Cheers.
Yeah, this same thing has happened to me. Choose the Don’t Report option from the screen shot and iOS should learn this is not a junk contact over time.
If you continue to have concerns about this, you can reach out to Apple Support using the following link to continue to look into this with you:
Best wishes.
I am referring to getting a text from my wife which is an obvious good contact yet when I go to delete her the text it gives me an option to report her text
I get a report junk message from certain valid contacts. How do I get this corrected?