What is pressure damage / internal LCD damage?

I had some sort of lines appearing in my LCD and apparently some Internal cracks at the bottom of my Screen, but there was no accidental fall, or physical crack, bend or outer damages or any sort of visible scratch that suggest that its a physical damage. I wanna know what is the cause of the same? Ive contacted wit service center, Apple support and I'm told its Internal damage, some say its a pressure damage and some use hairline crack, I wanna what exactly there terms means and what can be cause of it. Is the Mac Air that fragile that it can get such sort of damage with normal use? has slimier thing happened with others also, and why cant it be covered under limited warranty when there are no visible damage that suggest that there mishandling for the users, and what is the solution? Because the replacement cost quoted is almost the same as a new one.

MacBook

Posted on Oct 16, 2019 8:07 AM

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6 replies

Oct 16, 2019 2:24 PM in response to Nilabh99

Pressure damage is just like it sounds. Too much pressure was on the laptop's display causing the LCD to crack. This could happen by holding the laptop too tightly when carrying it. If you put the laptop into a bag when transporting it, then anything else in the bag could put pressure on the display and cause the LCD panel to crack. Neither of these would leave any external marks or signs. You do have to be a bit more careful with the Retina models since their displays are extremely thin and a bit more fragile.


If there are multiple cracks in the glass or the LCD panel, then Apple considers it accidental damage even if there are no signs of impact or external damage.

Oct 17, 2019 7:48 AM in response to HWTech

Thanks for your reply, but don't you think Apple should take this a bit seriously, because as for me I never kept anything on top of my laptop to suggest physical damage. I've a Sony Vaio that I have been using for past 6 years and still running strong and I take this to my offfice almost everyday and no such issue, I've a friend who too had similar issues few months ago with his Mac Air. Online I've found several users having similar issues with pressure damage with their Mac. It is time Apple take this a bit seriously.

Oct 17, 2019 9:47 AM in response to kaz-k

Thanks for your reply, well for past 3 weeks I've been following apple support, speaking to their Sr. Advisors but all solutions leads Authorised service centres completely ignoring the fact that there may be a serious design flaws with the MacAir. At service centre all run by private business entity i was told tht its pressure damage and can't cover it under limited warranty even shockingly they quoted that a price that is as high as the original cost of my Mac. I'm tired frustrated and feeling helpless. Perhaps decision to buy Mac is one of the worst decision of my life.

Oct 17, 2019 10:12 AM in response to Nilabh99

AASPs have strict rules set forth by Apple which they must follow when performing repairs. These rules clearly state what is covered and what is considered accidental damage. An AASP's hands are tied. You may have slightly better luck at an Apple Store since it is essentially Apple, but I doubt it will make any difference in this case going by your description of the problem and the techs' detailed response.

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What is pressure damage / internal LCD damage?

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