calls on other devices broken in iOS 13.1.3

Question

calls on other devices broken in iOS 13.1.3

I'm running iOS 13.1.3 on my iPhone XS and running Mac OS 10.14.6 on My iMac Pro and Mac OS 10.15 on a late 2012 iMac 27 core i7. Until this last update I could answer my phone on either Mac through "calls on other devices". Now, since the update only the 2012 iMac will answer calls. Yes, All Macs are on the same wifi network and I've restarted and reset pram. Does anyone have any similar issues or thoughts on how I can get my iMac pro back with the program? I can't update to Catalina yet due to bugs with my main CAD software. I'll update soon.

iPhone XS

Posted on Oct 17, 2019 7:31 AM

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Answer 1

Best reply

chris_g1

Community Specialist

Oct 23, 2019 4:25 PM in response to Andrew Pollock2

Andrew Pollock2,

What you are describing sounds like it could be an issue with notification settings on your Mac. This article has information on using notifications on your Mac which may be helpful:

Use Notifications on your Mac - Apple Support

Cheers.

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Answer 2

Teddy_B

Community Specialist

Oct 23, 2019 10:36 AM in response to Andrew Pollock2

Hello Andrew Pollock2,

Thank you for using Apple Support Communities!

I understand from your post that you have an iMac Pro and an iMac that you are using with your iPhone. Both have previously been able to receive calls until the last update and now the iMac Pro does not receive the calls. In a situation like this make sure your iMac Pro settings are set up as described in the article below under the heading, "Set up iPhone Cellular Calls":

Make and receive calls on your Mac, iPad, or iPod touch - Apple Support

Best Regards.

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Answer 3

ryane77

Community Specialist

Oct 23, 2019 3:00 PM in response to Andrew Pollock2

Andrew Pollock2,

If the settings are correct and the issue persists, you may want to test it while in safe mode or a new user account to see if the issue persists. This will also tell us if it is a user account issue or systemwide issue. The following articles have the steps you will need to test the issue in both safe mode and in a new user account:

Use safe mode to isolate issues with your Mac - Apple Support

How to test an issue in another user account on your Mac - Apple Support

Regards.

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Answer 4

Oct 23, 2019 2:36 PM in response to Teddy_B

Yes I followed all of those instructions. This was set that way before the update, and still set correctly. It just doesn't work anymore

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Answer 5

Oct 23, 2019 3:20 PM in response to ryane77

No help but thank you for the suggestions. The interesting thing is that I can initiate calls from my Mac to my iPhone. I just no longer get the notification that lets answer on the Mac. Weird right?

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Answer 6

Oct 24, 2019 5:20 AM in response to chris_g1

When I updated the notification banner became unchecked. Now it works. Thank you for you help and attention.

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calls on other devices broken in iOS 13.1.3

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