You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

staceyfromne Author

Level 1

4 points

apple tv won't turn on after update

Both of my apple tvs updated automatically. Now neither will turn on with apple remote. Also shutting down when running some apps. Tried resetting apple tv. Continued to happen. Never had this issue before update.

Posted on Oct 17, 2019 8:22 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,142 points

Posted on Oct 17, 2019 11:49 AM

What is your model Apple TV? Identify your Apple TV model - Apple Support

If you have a 4th generation or later with the black Siri Remote, then please note that you can no longer wake the device with the touch surface, but you have to use the Menu button or TV/Home button instead, when running tvOS 13.

View in context

apple tv won't turn on after update

Similar questions