Catalina: can't import iPhone photos

Since upgrading to Catalina, Photos won't import photos from my iPhone. The progress bar will move across giving the impression something is happening; however, once finished, not a single photo was imported to the library.


Anyone else experiencing this issue? Any solutions???

MacBook Pro with Touch Bar

Posted on Oct 17, 2019 3:27 PM

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Posted on Dec 15, 2019 7:05 AM

I can confirm the problems stems from Photos having trouble importing photos/videos directly from the iPhone. I found a workaround:

  1. use Image Capture to grab all the photos you need from the iPhone and import them to a local folder on your mac
  2. drag all photos from the local folder back into Photos library
  3. the photos will be added to your library as usual


Before I found this workaround, I used Image Capture to preview all the photos from my iPhone and when I tried to drag these iPhone photos to Photos, guess what, Photos crashes. I can recreate this crash again and again.


This bug is ridiculous given importing photos is such a fundamental function of Photos. So the team at Apple, please look into this without further delay. BTW my iPhone X and 2013 MacBook Air are all on the latest OS and my Photos library is stored on an external HDD.

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Catalina: can't import iPhone photos

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