apple configurator 2 does not save changes of home screen to iPad or iPhone

I use Catalina 10.15 with the first rolled out patch and Apple Configurator 2 to change the homescreens. If I have prepared the apps order and want to transfer to iPad Pro 12.9" or iPhone 6s the changes are not made on them. Both clients have the newest IOS.


Also the layout of the Configurator does not show correctly the surface of the iPad Pro, the window is too small to show the correct order.


Do you have the same problems?

iMac with Retina 5K display, macOS 10.15

Posted on Oct 18, 2019 12:47 AM

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Posted on Jun 19, 2020 3:20 AM

So it seems that as of iOS 13, the device has to be supervised by the macOS device to take Home Screen management instructions.


I wiped my device and found that in Supervision, the Home Screen modifications work perfectly.


But in order to keep my iPhone data, I want to be enter Supervision AND have my iPhone's data in place.


But (!), in order to switch Supervision on without starting afresh on your iOS device, you not only need to backup/restore your device, you need a temporary second physical device too!!! Yes, you read that correctly.


Why? Because Configurator will only enrol the device into supervision while it's having data restored if the backup comes from a different physical device than the one you're restoring to.


So the temporary device is used to basically clone your backup but with a different hardware identifier. Then, that backup can be restored to your actual phone with Supervision in play too.


https://help.mobilock.in/article/w830ax76x0-supervise-i-os-devices-without-data-loss-backup-supervise


I spent 6 hours on this so far. Quite an extraordinary situation.


So, next experiment will be to get a temporary iPhone (with enough space) to run this process on and will report back.

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apple configurator 2 does not save changes of home screen to iPad or iPhone

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