You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to unpair your iWatch when you lost your iPhone

Hi,


My iPhone was stolen recently and although I have recently bought a new iPhone, I can't pair my iWatch to my new phone because it is still connected to my old one.


Please let me know what do I have to do to pair my watch and my phone.


Thank you.

Apple Watch Series 4, watchOS 6

Posted on Oct 20, 2019 7:31 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2019 7:37 AM

If you don't have your old iPhone or you erased it

Your Apple Watch might still be paired with your old iPhone. Use the steps below to unpair:

  1. Erase your Apple Watch
  2. Set up your new iPhone and sign in to iCloud. If you've already set up and signed in, skip this step.
  3. Open the Apple Watch app on your new iPhone, then pair your watch with your new iPhone.
  4. Try to restore from a backup. Make sure that your iPhone and Apple Watch are up to date; if they're not, you might not see your backup in the list. You will lose Activity, Workouts, or settings on your watch that changed between the last backup and now. If you use iCloud in iOS 11 and later, Health and Activity data is stored in iCloud and automatically kept up to date on devices where you're signed in with the same Apple ID. 
    • If you’re asked to restore from a watch backup, select the most recent backup. 
    • If you don't have a backup, you need to set up your Apple Watch as new. 
  1. Follow the onscreen steps to finish setting up.
  2. Start using your Apple Watch with your new iPhone. You might need to wait a few days for all your iCloud data to appear.


1 reply
Question marked as Top-ranking reply

Oct 20, 2019 7:37 AM in response to trisva

If you don't have your old iPhone or you erased it

Your Apple Watch might still be paired with your old iPhone. Use the steps below to unpair:

  1. Erase your Apple Watch
  2. Set up your new iPhone and sign in to iCloud. If you've already set up and signed in, skip this step.
  3. Open the Apple Watch app on your new iPhone, then pair your watch with your new iPhone.
  4. Try to restore from a backup. Make sure that your iPhone and Apple Watch are up to date; if they're not, you might not see your backup in the list. You will lose Activity, Workouts, or settings on your watch that changed between the last backup and now. If you use iCloud in iOS 11 and later, Health and Activity data is stored in iCloud and automatically kept up to date on devices where you're signed in with the same Apple ID. 
    • If you’re asked to restore from a watch backup, select the most recent backup. 
    • If you don't have a backup, you need to set up your Apple Watch as new. 
  1. Follow the onscreen steps to finish setting up.
  2. Start using your Apple Watch with your new iPhone. You might need to wait a few days for all your iCloud data to appear.


How to unpair your iWatch when you lost your iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.