Activation code help

How do u remove ur activation lock for an old apple id

iPhone X

Posted on Oct 20, 2019 3:22 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2019 4:15 PM

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Activation Lock - Turn off Find My iPhone 


If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.



3 replies
Question marked as Top-ranking reply

Oct 20, 2019 4:15 PM in response to Eviek000

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Activation Lock - Turn off Find My iPhone 


If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.



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Activation code help

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