You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi,
I have a mid-2015 MacBook Pro Retina.
I've been trying to update to Catalina for over a week and I keep getting a timeout message
The request timed out. An error occurred while installing the selected updates.
Any ideas on why this would happen?
thanks
MacBook Pro 15", macOS 10.13
Hey bindi227,
I understand you're having trouble installing Catalina. I'll be happy to help out.
Try creating a test user account on your MacBook, and see if you can install macOS Catalina his way. If you're able to download and install macOS, then you can safely delete the test user account after the system has been updated. Here's how to create a test user account: How to test an issue in another user account on your Mac
If you're unable to access the user account to create a test user account, you can try instead reinstalling macOS using these steps: How to reinstall macOS from macOS Recovery - Apple Support
Keep us updated. Cheers!
Hey bindi227,
I understand you're having trouble installing Catalina. I'll be happy to help out.
Try creating a test user account on your MacBook, and see if you can install macOS Catalina his way. If you're able to download and install macOS, then you can safely delete the test user account after the system has been updated. Here's how to create a test user account: How to test an issue in another user account on your Mac
If you're unable to access the user account to create a test user account, you can try instead reinstalling macOS using these steps: How to reinstall macOS from macOS Recovery - Apple Support
Keep us updated. Cheers!
Thank you, I did it via the macOS Recovery method and it worked perfectly. Now fully updated
Hey bindi227 ,
I'm happy to hear that did the trick for you. Thanks for letting us know.
Have a great week.
Cannot upgrade to Catalina - get a timeout message
