Problem in the App store

Hello, there is a warning on my phone that I have to change the language to Kazakh because my account is invalid in the US store. But I have a Russian store installed on my phone, not an American store. What should I do to solve this problem?

iPhone 6s, iOS 13

Posted on Oct 21, 2019 8:21 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2019 2:47 PM

Hey stanislav_gatin,


I understand you have a concern with this pop-up appearing and stating that you should change the region of the App Store. I'll be happy to help out.


Just to double-check, go to Settings > [your name] > iTunes & App Store > [your Apple ID] > View Apple ID. You may be asked to sign in at this point. Then tap Country/Region > Change Country or Region and be sure that Russia has a checkmark here. If not, select Russia. Here's some more information about changing the region of the App Store: Change your Apple ID country or region - Apple Support.


If you're still getting that same message, try signing out of the Apple ID and signing back in by going to Settings > [your name] > iTunes & App Store > [your Apple ID] > View Apple ID > Sign Out.


Keep us updated. Cheers!




1 reply
Question marked as Top-ranking reply

Oct 27, 2019 2:47 PM in response to stanislav_gatin

Hey stanislav_gatin,


I understand you have a concern with this pop-up appearing and stating that you should change the region of the App Store. I'll be happy to help out.


Just to double-check, go to Settings > [your name] > iTunes & App Store > [your Apple ID] > View Apple ID. You may be asked to sign in at this point. Then tap Country/Region > Change Country or Region and be sure that Russia has a checkmark here. If not, select Russia. Here's some more information about changing the region of the App Store: Change your Apple ID country or region - Apple Support.


If you're still getting that same message, try signing out of the Apple ID and signing back in by going to Settings > [your name] > iTunes & App Store > [your Apple ID] > View Apple ID > Sign Out.


Keep us updated. Cheers!




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Problem in the App store

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