Ever since update 13.1.3 I am unable to send or receive pics from and to android users. Everything worked great before then and this is how I am updated with my grandson. I have tried everything I have read online including resetting the network settings 3 times.i know of 2 other people having the problem as well. And all 3 of us has a different carrier. Anyone know what the problem is and how to fix it?
iPhone 8 Plus, 13
Thank you, I decided to chat online this time instead of calling cause I can’t understand them and after being on chat for an hour while they asked me to do all the stuff I had already tried, they got someone from another department and I said hopefully you can help me and he said I will help you, he looked at the conversation asked me one question and told me to restart my phone and try sending a pic and it worked. Not even 5 minutes with this guy and it worked. He said he had to update the phone. Thank you for the responses I appreciate it
Thank you, I decided to chat online this time instead of calling cause I can’t understand them and after being on chat for an hour while they asked me to do all the stuff I had already tried, they got someone from another department and I said hopefully you can help me and he said I will help you, he looked at the conversation asked me one question and told me to restart my phone and try sending a pic and it worked. Not even 5 minutes with this guy and it worked. He said he had to update the phone. Thank you for the responses I appreciate it
The only setting on the iPhone when it comes to MMS is in Settings>Messages>MMS Messaging. Otherwise, everything else is on the carrier's end. They need to make sure that SMS/MMS plan is present on your account, and that it is active for your device. Your carrier may need to reset that configuration on your account. Buy only they can do that. Someone there should understand what you are talking about, since this would not be the first time this would have happened for anyone on their network.
I contacted them and they said it’s not on them and couldn’t fix it and my son went to his carrier and they said the same thing and my sister also was told the same thing. I just don’t get why none of us can get any help with it. There must be something that can be done
MMS is a phone carrier feature, so contact them to resolve the issue.
can’t send mms
