Making an appointment to get a virus removed on MacBook

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

Or try removing it yourself. See the following for a start:

Fixes for Adware and Pop-ups

1. Malwarebytes
2. DetectX Swift
3. Remove adware that displays pop-up ads and graphics on your Mac
4. Stop pop-up ads and adware in Safari - Apple Support

Basics for Uninstalling Software

Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them at the above location and delete them, too.

Some applications may install an uninstaller program that can be used to remove the application. If you cannot find the uninstaller then you could download the freeware, Easy Find, to locate files that need to be removed. The places you need to search include:

1. /Home/Library/Applications Support/ folder. Check if the application has created a folder then delete the folder that's in the Applications Support folder.
2. Applications may install a startupitem or a LogIn item. StartupItems are usually installed in the /Library/StartupItems/ folder or the /Home/Library/StartupItems/ folder.  Login Items are set in the Users & Groups preferences. Open it in System Preferences, then click on the Login Items tab. Select the item from the list and click on the Delete [-] button to remove it.
3. Some software use startup daemons or agents.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.

Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.

There are many utilities that can uninstall applications.  Here is a selection:

• AppZapper
• AppDelete
• Hazel
• AppCleaner
• CleanApp
• iTrash
• AppBolish
• AppUninstaller
• Uninstaller

For more information visit The XLab FAQs and read the FAQ on removing software.

If you are making an appointment to have a virus removed, you are wasting your time (and possibly money).

There are no viruses that affect macOS.

If you installed Adware, then use MalwareBytes Anti-Malware for Mac for free, in the comfort of your own home.

Why do you think you have a virus?

You should never listen to that technician ever again.

You installed Adware. MBAM should be able to remove it.

You've been had. Sorry.