you can setup face id later when iphone warms up

My Face ID is having issues intermittently. I keep getting messages like:

"FaceID is not working until iphone warms up"


Trying to setup Alternative Face ID: - "you can setup face id later when iphone warms up"

iPhone 11 Pro

Posted on Oct 21, 2019 9:16 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2019 10:30 AM

Hey 11ProFaceID,


Thanks for using Apple Support Communities! I understand you're seeing an error with Face ID. Face ID is a great feature, and I definitely want to make sure that's working as expected for you, and I'm happy to help.


The error you're getting is typically related to the temperature of your device, if you're using your device in extreme cold it may need to warm before all features are working as expected. Is this error only happening when in cold weather, or are you seeing it indoors in warm temperatures as well? You can see more about your device temperature here: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures


Also, it sounds like you may have already seen the resource below, as it does suggest creating an alternate appearance. Just to make sure no steps are missed, I do want to share it and recommend working through any steps you haven't already done.


If Face ID isn't working on your iPhone or iPad Pro


Thanks again, and have a great day!

3 replies
Question marked as Top-ranking reply

Oct 28, 2019 10:30 AM in response to 11ProFaceID

Hey 11ProFaceID,


Thanks for using Apple Support Communities! I understand you're seeing an error with Face ID. Face ID is a great feature, and I definitely want to make sure that's working as expected for you, and I'm happy to help.


The error you're getting is typically related to the temperature of your device, if you're using your device in extreme cold it may need to warm before all features are working as expected. Is this error only happening when in cold weather, or are you seeing it indoors in warm temperatures as well? You can see more about your device temperature here: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures


Also, it sounds like you may have already seen the resource below, as it does suggest creating an alternate appearance. Just to make sure no steps are missed, I do want to share it and recommend working through any steps you haven't already done.


If Face ID isn't working on your iPhone or iPad Pro


Thanks again, and have a great day!

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you can setup face id later when iphone warms up

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