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Good day, I’m unable to download apps on my iPhone 7 Plus. When I click “get”, normally it should ask for my fingerprint and then immediately start downloading. Now it asks for my fingerprint, and then buffer for 1 second or something, then stop.

If there’s anyone who knows how to go about fixing this, please assist.

Posted on Oct 22, 2019 2:48 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2019 5:56 AM

Apps won’t downloaded


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

2 replies
Question marked as Top-ranking reply

Oct 22, 2019 5:56 AM in response to thabiso_sthe

Apps won’t downloaded


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

Good day, I’m unable to download apps on my iPhone 7 Plus. When I click “get”, normally it should ask for my fingerprint and then immediately start downloading. Now it asks for my fingerprint, and then buffer for 1 second or something, then stop.

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