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Good morning, my mom has signed up for a subscription on family share without knowing what she is doing, how can I get my money back



Posted on Oct 22, 2019 3:17 AM

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1 reply

Oct 22, 2019 3:39 AM in response to carrieanne1983

Purchases are considered final as you know, but she could try the 'report a problem' page to contact iTunes Support and see if they will refund her as a one-off : http://reportaproblem.apple.com


Or she could try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where she lives, and which is therefore the country on her account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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