why am i being charged for a family members subscription
I added my mom to my family sharing, and now im being charged for a subscription SHE agreed to that I didnt. how can i cancel & get a refund?
iPhone 11 Pro, iOS 14
Question marked as
The payment method for Family Sharing is automatic:
1. If anybody in the family buys or subscribes to something, Apple first attempts to charge the item to that individual's Apple ID balance, if any.
2. If a family member does not have enough personal balance, any excess will be charged to the Family Organizer's primary payment method (usually a card of some kind). The Organizer's personal balance will not be used for purchases made by other family members. I assume if it cannot bill the primary payment method then it will just work its way down the Organizer's list of payment methods until it finds one it can.
- "Some purchases, including gifts, can't be billed to Apple ID balance and will be charged to the family organizer's payment method." "Some subscriptions might not be charged to Apple ID balance."
Ref:
- Family purchases and payments - https://support.apple.com/HT201079
- How App Store and iTunes Store purchases are billed - https://support.apple.com/HT201359
- Check your Apple ID balance - https://support.apple.com/HT202359
Tell your mother to add balance to her Apple ID using a gift card or other method so charges that before you.
Read the links below about 3 ways to add balance.
- Add a payment method such as a credit or debit card to your account. See this link about 'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631 then see this link about how to 'Change, add, or remove Apple ID payment methods' --> https://support.apple.com/HT201266
THEN
Add funds to your Apple ID balance - "Use a payment method, such as a credit or debit card, to add funds to your Apple ID balance." This takes the previous payment method one step farther by optionally using it to irreversibly add balance to an Apple ID instead of having the card charged each time.
Click here --> https://support.apple.com/HT208687
- Create and add money to an iTunes Pass - "At Apple Stores and select retailers, you can add store credit directly to the Apple ID that you use for App Store, iTunes Store, and iBooks Store purchases." - https://support.apple.com/HT203021
- Redeem App Store & iTunes Gift Cards, Apple Music Gift Cards, and content codes - https://support.apple.com/HT201209