You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes

My account keeps on getting debited monthly for apple iTunes services that I haven’t opted for. What do I do to stop this ?


iPad Air 2, iOS 13

Posted on Oct 22, 2019 9:27 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2019 9:30 AM

Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - Does not mention purchases or subscriptions made by another family member as part of Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Please read this link to "Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." --> "View, change, or cancel your subscriptions - https://support.apple.com/HT202039

Note these things:

- "If you don’t cancel more than 24 hours before your renewal date, your subscription might renew."

- Deleting an app does not cancel a subscription.

- Stopping the auto-renewal of a subscription only does that, it does not immediately stop the subscription (with the exception of free trials), nor result in any refund.



1 reply
Question marked as Top-ranking reply

Oct 22, 2019 9:30 AM in response to sanjeev25

Click on the link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 - Does not mention purchases or subscriptions made by another family member as part of Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those or check your receipts.


Please read this link to "Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." --> "View, change, or cancel your subscriptions - https://support.apple.com/HT202039

Note these things:

- "If you don’t cancel more than 24 hours before your renewal date, your subscription might renew."

- Deleting an app does not cancel a subscription.

- Stopping the auto-renewal of a subscription only does that, it does not immediately stop the subscription (with the exception of free trials), nor result in any refund.



iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.