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Hi, I have an iPhone 11 pro max, suddenly it begins to bootloop, I have tried everything hard restart and every other thing, even tried to restore from itunes but when it begin to download the software the phone disconnect, I don't know what to do, need help please leaving in Africa and now apple shop here
That is a phone that was originally sold in the US. So it needs to be returned to the US for warranty service.
Let's try to resolve the problem first.
See if you can get it to restore by following these instructions-->Restore your iPhone, iPad, or iPod to factory settings - Apple Support
What version of iTunes do you have on your Mac? If it has MacOS Mojave or later it has the right version, as iTunes is part of the installation. For older versions of MacOS make sure you have the right version. To be safe download a fresh copy from https://apple.com/itunes and install it. Connect to a USB port directly on the computer, and disconnect any other USB devices that use power such as disk drives.
If any errors are reported post them here.
That is a phone that was originally sold in the US. So it needs to be returned to the US for warranty service.
Let's try to resolve the problem first.
See if you can get it to restore by following these instructions-->Restore your iPhone, iPad, or iPod to factory settings - Apple Support
What version of iTunes do you have on your Mac? If it has MacOS Mojave or later it has the right version, as iTunes is part of the installation. For older versions of MacOS make sure you have the right version. To be safe download a fresh copy from https://apple.com/itunes and install it. Connect to a USB port directly on the computer, and disconnect any other USB devices that use power such as disk drives.
If any errors are reported post them here.
That sounds like a hardware problem. You can try restoring the phone to factory settings. You will need a computer with iTunes 12.8.2 or later installed on it-->Restore your iPhone, iPad, or iPod to factory settings - Apple Support. If the problem persists after the restore you will have to either return the phone to the country where you bought it or find a local Apple Authorized Service Provider.
The phone has a 1 year warranty from Apple, but it is only good in the country where the phone was purchased. And if it is a country where Apple does not do business you must have a gray market phone. What is the model number of the phone?
I'm also trying to contact apple support but apparently there is a problem with the page
Already tried to restore from a mac and also from a pc when the restoring process begin the iPhone disconnect, when buying phone in some Africa country you can't returning back 1800$ 😭
Bootloop
