You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cellular Data

I have just ordered a new iPad and have prepaid the cellular data on it. How can I make it actually work on the iPad? Thanks.

iPad, iOS 13

Posted on Oct 22, 2019 9:11 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2019 2:22 PM

Be very careful - this is a good, important question.



Daisydiaz576 wrote:

So, when I paid for the iPad on the Apple website it asked if I wanted to pay for cellular data. I clicked yes and paid it though it did not ask me for my carrier. I assumed that this would automatically put cellular data on the iPad. Am I misunderstanding ?

Actually, Apple’s website asked if you wanted to purchase the optional cellular data connection capability for your iPad. Many iPads (such as mine) use Wi-Fi only, and cannot connect to cellular data. You chose to purchase a cellular-capable iPad. Now, if you choose to use the cellular capability you purchased, it’s up to you to choose a cellular carrier and figure out how to pay for the data to the carrier you choose.

14 replies
Question marked as Top-ranking reply

Oct 23, 2019 2:22 PM in response to Daisydiaz576

Be very careful - this is a good, important question.



Daisydiaz576 wrote:

So, when I paid for the iPad on the Apple website it asked if I wanted to pay for cellular data. I clicked yes and paid it though it did not ask me for my carrier. I assumed that this would automatically put cellular data on the iPad. Am I misunderstanding ?

Actually, Apple’s website asked if you wanted to purchase the optional cellular data connection capability for your iPad. Many iPads (such as mine) use Wi-Fi only, and cannot connect to cellular data. You chose to purchase a cellular-capable iPad. Now, if you choose to use the cellular capability you purchased, it’s up to you to choose a cellular carrier and figure out how to pay for the data to the carrier you choose.

Cellular Data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.