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Hi,
I have an issue with the headphones provided with my new iphone 11. I've found that the headphones are not recognised while connected - music or podcasts play via the phone's speaker. The headphones that came with my previous iphone 7 plus work fine. I ordered replacement headphones - these also are not recognised by my new phone.
Thanks
Hi there, dmacbroad.
It appears that you're having a problem using the EarPods provided when you purchase a new iPhone. The set that came with your iPhone 11 isn't recognized and sound plays through the speakers. It works just fine using a pair that came with an iPhone 7 Plus, but even a replaced set isn't being seen. With all of the testing you've tried, it's time to contact Apple Support.
Apple - Support - Product Selection — After selecting this link, type "headphones" in the Search topics field and select "Issues with headphones or headphone port". Then choose how you'd like to begin the conversation.
Take care.
iPhone 11 - issue with phone / headphones - headphones not recognised
