Catalina - External Hard Drives repeatedly ejected without cause.

Following the upgrade of my iMac to Catalina 10.15, some of my External Hard Discs are ejecting spontaneously. Those that are being ejected are connected through Thunderbolt 2 ports. Those connected through USB 3.0 ports are performing well. All drives are G-Tech 8TB versions


I have run 'First Aid' on the two affected discs - no problems are detected. In 'Energy Saver' 'Put hard disks to sleep when possible' is unticked. All disks worked perfectly under OS 10.14.


This is the return of an old problem that I thought had been resolved by Apple years ago. A quick web check reveals that it is alive and kicking.


I would appreciate any solutions that others have found to this problem. I would like to avoid spending another $1,000 or so to fix this by having to buy new hard drives. it seems to be software related to me.


Thank you

Peter.



iMac Line (2012 and Later)

Posted on Oct 23, 2019 5:32 AM

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Posted on May 3, 2020 2:40 PM

Anyone want to give this a go and report back? Preventing spotlight from indexing the external drive...


I found this old apple discussion with the same issue on Yosemite with a confirmed solution. https://discussions.apple.com/thread/6607988


1. Connect the volume or drive you want excluded to your Mac.

2. Open the System Preferences application.

3. Click on Spotlight, then click on the Privacy tab.

4. Drag your volume or drive into the Privacy menu to exclude them from Spotlight's indexing.

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180 replies

Jan 4, 2020 3:39 PM in response to PeterRobin1

Oh, I am so glad (well I guess not really... misery love company?) to see I am not the only one having this problem. I have posted about it elsewhere in these forums.


I updated to Catalina and random shutdowns ensued only when the Thunderbolt (1) drives I used for TM backups were mounted. Tried various fixes, clean install, fresh backups, many calls to Apple Support... eventually bringing the iMac into my Apple Service Provider, along with the external hard drives I used for backups, both of which were connected via the Thunderbolt 1 interface (one of them via a Thunderbolt to Firewire adapter). They rebuilt (as it were... cleaned up) the iMac Fusion Drive, redid the clean install, and tested both external hard drives, reformatting one of them (at some cost). They could find no hardware issues with the iMac.


Problem persisted with random shutdowns when external hard drives were mounted. So replaced both with new USB external drives... no more shutdowns. Griffin replaced the G-Drive Pro Thunderbolt along with a new Thunderbolt cable under warranty. I retired the other older WD drive (firewire connected via a Thunderbolt adapter). But problem persists.


Then I did another clean reinstall, migrating only User Data over (no Applications or Network Settings) to see if this would fix it. Problem persists only when the Griffin G-Drive Pro Thunderbolt is mounted, random crashes (shutdowns), not when the two USB external drives are mounted.


There is no Firmware update for the G-Drive that I could find (oh, and I reset the SMC and NVRAM... not the cable, but it has happened with two separate cables... could they both be bad?).


Apple says it must be a hardware issue since I've done all I can, but I have a feeling Catalina is not playing nice with the Thunderbolt interface or just the G drive architecture somehow. The problem only surfaced with Catalina.


Love to know if anyone else has gotten any info on this.


Jan 6, 2020 8:20 AM in response to peterfromrickmansworth

If anyone figures out a fix, I would love to know. Anytime I have the G-drive Pro Thunderbolt (Thunderbolt 1 in my case) connected, I can get random shutdowns. Never happens with just USB drives mounted. I have tried every fix known to Apple to no avail. After the last clean install, I was able to backup to the G-drive, left for a couple hours, came back and found the random shutdown had occurred. I tried clicking on the G-drive icon to see its contents. got a spinning beach ball and then the dreaded black screen. I finally emailed Griffin support. Love to get a fix... these drives are not inexpensive, and to have them basically unreliable with Catalina is just bizarre and frustrating.

May 3, 2020 10:23 AM in response to BDAqua

I’ve actually had great results from usb powered external drives over the years. In this case, my drive failures are with a powered tb2 external drive, and the Keep Drive Spinning utility seems to have helped so far, as I’ve had no disconnects since. The problem is clearly an Apple screwup, one which they apparently have determined is not in their interest to fix quickly. I’m happy to have a suitable 3rd party workaround to apple’s bug, but disappointed that Apple has so badly dropped the ball on a serious issue.

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Catalina - External Hard Drives repeatedly ejected without cause.

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