Learn about new MacBook Pro

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Learn about new MacBook Pro

Why can I not get an appointment with an Apple-knowledgeable employee to help get started on my new MacBook Pro. I have had Apple Macs since the mid-1980s when floppy disks were in use. Therefore, I am familiar with Apple products--also have an iPhone, an iPad, and an old MacBook Pro, but I am NOT a techie and need help. No instructions in box, no manual, geniouses and sales people do not have time to help me. Bought AppleCare but that is only for problems not how to get up and running. I am not good at talking on the phone and trying to figure out what an Apple tech is talking about. I am lost and plan to return my new MacBook Pro and just go back to using my old slow but dependable one. There was no place to send this message directly to Apple or to the Apple Store where I purchased this new one.

Posted on Oct 23, 2019 7:42 AM

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Answer 1

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leroydouglas

Community+ 2024

Level 10

188,424 points

Oct 23, 2019 8:53 AM in response to Guay

Guay wrote:

Why can I not get an appointment with an Apple-knowledgeable employee to help get started on my new MacBook Pro.

Personal Setup - Apple

Today at Apple - Apple

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Answer 2

Oct 23, 2019 8:30 AM in response to Guay

The most recent Mac we bought came with a lovely card inviting us to contact the store to arrange a time for "Personal Setup".

If the sales people at your Apple store are "too busy to help you" ask to speak to the store manager and ask them when you can return at a less-busy time for assistance, or if there is a scheduled class appropriate for you.

This is the fundamental purpose of The Apple Store.

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