Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What should I do if I couldn’t contact to the previous owner ?

Hi, i bought my first iPhone as a second hand it is a iPhone 5s I have the passcode but the phone doesn’t open with my Apple ID , what should I do?

Posted on Oct 24, 2019 6:55 AM

Reply
3 replies

Oct 24, 2019 7:43 AM in response to farshad288

The phone has an activation lock on it and you need to get the apple id from the person you got if off,if you cant then you need to get a refund as the only person that can unlock that phone for use is the person you got it from.

What should I do if I couldn’t contact to the previous owner ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.