itunes can't preview songs in store

The iTunes Store (Windows version of iTunes) no longer allows me to preview songs. I click on the preview button and nothing happens. Before it took a few times to get the song to play, but now nothing. Same thing on another computer running a different version of iTunes.

iPod Classic

Posted on Oct 24, 2019 7:56 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2019 12:46 PM

Hello contour_man,


Thanks for posting to the Apple Support Communities. I understand the iTunes Store is not allowing preview of songs on two different computers. I'll do what I can to help.


Try these suggestions:


If you're still having issues, reach out to Apple Support: Contact Apple Support


Best regards.

2 replies
Question marked as Top-ranking reply

Oct 30, 2019 12:46 PM in response to contour_man

Hello contour_man,


Thanks for posting to the Apple Support Communities. I understand the iTunes Store is not allowing preview of songs on two different computers. I'll do what I can to help.


Try these suggestions:


If you're still having issues, reach out to Apple Support: Contact Apple Support


Best regards.

Nov 12, 2019 8:44 AM in response to i_rina

Well, I think I found out why I can no longer preview songs in the store. Supposedly I'm being punished for using old versions of iTunes on my computers. (v10.7 on my primary computer and v11.4 on my secondary computer). I tired the mostly latest version on a third computer and it had no problem previewing songs. The downside is that I refuse to upgrade to v12 because it's not as easy or convenient to use as previous versions. I manage my mom's iTunes library (she has v12 because of a newer iPod that older versions did not support) and I can honestly say that it is a pain to use, especially when trying to add album artwork. (v12 removed the copy/paste and drag & drop support). I hope that these older versions of iTunes get the preview feature back, because I definitely don't want to upgrade to v12.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

itunes can't preview songs in store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.