User profile for user: sq_sq_sq
sq_sq_sq Author
User level: Level 1
6 points

Content Restriction - Need Help

Hello, 


Extremely concerned Mom emailing about the Content Restriction on your phone.


I am a happy user of your Family Feature/Content & Privacy Restriction controls you have. It successfully allows me to block Safari access, set time limits on his device. It is a wonderful feature I tell all my friends about. 


The issue I have is the content restriction on MY phone. I am a mother to a 6-year-old boy who at time will use my iPhone. I have seen my son search for terms like “Butt” and “Boobs” on the device search tool (when you swipe down and have a general search bar on top of of the screen). Doing so will result in a “Siri Suggested Website” with picture of topless girl linked to website Rbr***y.net. (WARNING: this is a graphic video **** site). 


So after I “get-over” the shock of my 6-year old being exposed to **** and “get-over” me being an absolute failure to protect my child’s innocence. I “Restrict” this website in particular along with other adult content from my device. Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content : Limit Adult Website and/or Allowed Website Only  where I explicitly put Rbr***y.net in the “Never Allow” category. 


Ok, Cool, Looks like I “fixed” the problem. I put my phone down and go about my life feeling as though I have blocked Adult Content from my phone…. I was wrong.


So weeks later, my son was using my phone and there it is again! The **** Site Rbr***y.net. I am traumatized again!!


It is EXTREMELY easy to allow the user of the phone to “allow” restricted websites with just ONE click. ONE CLICK!! UNBELIEVABLE!!!!


So questions to Parents out there, how do you control this? Need help!!


To the Apple Engineers reading I want to paint a clear picture. I have my phone set to Content Restriction > Allowed Websites Only. This is the most strict measure of Content Restrictions you have on Apple devices. The only websites allowed on my Safari is the one listed on this particular list. Fine, great. Seems like I am in control, but this is NOT true! From this screen, I go to my Safari app. I type in google.com in the browser, the screen loads and I see “You cannot browse this page at “google.com” because it is restricted.” … that's a great start however just right under this line is a blue link that says “Allow Website”. I click it and browser clears out and I am on my home screen, I then click the Safari app again and there it is, Google.com. 


To make this crystal clear. I have not touched my Settings, it is in “Allowed Websites Only”. I swipe down on the home screen and type in “boob”, I see a topless girl and click on the particular “Siri Suggested Website” Rbr***y.net. Brings me to Safari, I get the warning screen with the link at the bottom “Allow Website”. I click on it, the screen disappears, I am at my home-screen and so I click Safari app, and there it is ****, live **** on my phone with ONE CLICK to unrestricted content. 


Why do you have this link “Allow Website”, under the restricted Message? It is crazy to me I had to dig in my phone Settings, nestled in five clicks deep to even restrict content on my phone, and for you to allow an easy one-click in the Safari browser to undo the restrictions blows my mind. 


Please fix this. 


I will be happy to answer or provide feedback on this and any other suggested modifications. I also have several other suggestions/ tweaks regarding parental controls that you might find useful.


Thank you for your time, 

B


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iPhone XR, iOS 13

Posted on Oct 24, 2019 10:30 AM

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6 replies
User profile for user: WolfGang147
WolfGang147
User level: Level 2
143 points

Oct 24, 2019 11:04 AM in response to sq_sq_sq

A couple of things: first off (not dealing with Apple), you are not a failure of a mother. All boys will one day encounter something like this. The only thing that would make you a failure would be not addressing this with him. Remember, you can't control what he does, but you can control what you tell him. Reassure him that you love him, but make sure to address the fact that this path can and will lead to dangerous places later on. Make sure to have open talks with him about the problem, and make sure you do not push him away. Look for some resources online to get some help if you need to. But never make him forget that you will love him unconditionally, and that you'll be there for him.


Second: You could try to limit the option for search with Siri, go to:

Settings--> Siri and Search, switch off the Siri Suggestions

And you can always try playing around with the Screen Time settings. If you need help with those, try contacting Apple support and have them give you some ideas on how to further lock down the device.


Third: when your child use your phone, try to keep him in an area that you can monitor. Also, small thing, but I recommend removing the links in your inquiry. That way, other people can't get to them easily.


It does look like you were trying to contact Apple Support themselves, so just remember that this is a forum for public users, and that any information posted here is not officially from Apple.


If you have any other questions, either about Apple or anything, feel free to ask.

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User profile for user: sq_sq_sq
sq_sq_sq Author
User level: Level 1
6 points

Oct 24, 2019 11:38 AM in response to WolfGang147

Hi Wolfgang, thanks! Great points! My husband and I have spoke to my son on separate occasions about this and left it so this matter is not a terrible thing, but the internet doesn't always give correct information, and that a lot of stuff on the internet is not for kids to see, if he is curious and have questions he should come to us. Nothing he will ask or do will make us love him less. This was months ago, and we continually bring it up as needed, so agree with you!


Good point on the Siri Suggestions, I will make that adjustment.


I am not in denial, I know boys (and girls) will be exposed to this explicit content at some point in there hopefully pre-teen and beyond life. But what I am concerned is his age and what effects it will have of him. So I need a reliable thing in place to be able to block things I do not want to see. There should not be a one- click-step to "allow" when it took me a deep dive, 5 folders deeps into the Settings to turn the restriction ON.




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User profile for user: WolfGang147
WolfGang147
User level: Level 2
143 points

Oct 24, 2019 2:15 PM in response to sq_sq_sq

I agree, it used to be a lot harder for people to get a hold of inappropriate material, but now it takes all of 2 clicks. As for resources, I meant more like support groups and things like that. I personally am pretty religious, so I use my religions materials (church of Jesus Christ of Latter Day Saints), but everyone has there own place.

But, this is an Apple Forum, so I’m going to leave it at that. As for what else you can do, I recommend again that you cal apple support and ask them for ways you can further lock down sites and places.

Kids are getting smarter, there never is going to be a 100 percent foolproof way to block everything, but it’s important to try our best. You can also try blocking the Wifi directly, although that is a bit more technical and requires a compatible ISP.

Hope this helps

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Content Restriction - Need Help

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