Mouse System Preferences does not recognize USB mouse, even though it works

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Mouse System Preferences does not recognize USB mouse, even though it works

I have attached a Microsoft Comfort Mouse 6000 to a USB-A port on my 2014 Mac Mini running macOS Catalina 10.15 (plus all supplemental updates current at time of posting).

The mouse works, but, when I open the Mouse System Preferences to change settings, it displays an image of an Apple Magic Mouse and mentions that my computer cannot connect to a Bluetooth mouse (see image below).

Many years ago, I tried an Apple Magic Mouse, but didn't like it, so switched back to my MS Mouse. Maybe I need to somehow uninstall some Magic Mouse drivers and/or settings.

I also cannot turn off Bluetooth, as I'm warned that I would lose my input devices, but my keyboard and my mouse are both USB-A, not Bluetooth. The only Bluetooth devices I own are my Mac Mini & my iPhone X. No devices are listed in my Bluetooth System Preferences.

How can I fix my Mouse System Preferences?

Posted on Oct 24, 2019 4:23 PM

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Answer 1

chris_g1

Community Specialist

Oct 30, 2019 4:05 PM in response to CPL5938

Greetings, CPL5938!

Thanks for reaching out to the Apple Support Communities! It sounds like your mouse is not showing properly in System Preferences, but is still connected. According to they article for Comfort Mouse 6000 | Device downloads | Microsoft Accessories, there seems to be no driver for Catalina just yet, so you'll need to reach out to Microsoft for assistance. Once the drive is available, you can update and test to see if the issues continue.

Have a wonderful day!

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Mouse System Preferences does not recognize USB mouse, even though it works

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