User profile for user: rgbuick
rgbuick Author
User level: Level 1
18 points

Catalina requires reboot to use browers

Updated to Catalina - note to self 'do not update Apple software until it is at least x.1 version' - my normal browser is Firefox, but if I attempt to use Chrome, Safari or Opera, often they aren't able to connect to the Internet, in fact I can access none of the browser funcationality e.g. preferences. The only way is to reboot - a reboot or shutdown is often only possible by depressing and holding the power button.

An additional 'Feature' of opening a Mail link is that it opens two instances of Firefox.

Any thoughts on how this might be fixed are welcome, but I suspect I will have to endure until Apple provide a fix (speedily I hope!!).

MacBook Pro 15”, macOS 10.15

Posted on Oct 25, 2019 1:33 AM

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User profile for user: sterling r
sterling r
User level: Community Specialist

Posted on Oct 30, 2019 6:23 PM

Hello rgbuick,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to use internet browsers on your Mac as they don't work unless you restart your Mac. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.



How to test an issue in another user account on your Mac



Next, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



Use safe mode to isolate issues with your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist

Oct 30, 2019 6:23 PM in response to rgbuick

Hello rgbuick,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are unable to use internet browsers on your Mac as they don't work unless you restart your Mac. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.



How to test an issue in another user account on your Mac



Next, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



Use safe mode to isolate issues with your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

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Catalina requires reboot to use browers

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