iPhone 11, text forwarding reply issues

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10 points

iPhone 11, text forwarding reply issues

Hello, I recently purchased the iPhone 11 as an additional line. Currently I have an 8 plus (primary line), 8 (work line), 6s plus (unused extra line) and a Macbook Air.

Prior to the 11, I forwarded all my texts from my 8 plus to the additional devices (8, 6s plus and the Macbook) and would have no issues receiving/sending texts from the 8 plus.

With the addition of the 11 and all the text forwarding settings matching the other devices. I can only receive the forwarded texts from the 8 plus and I cannot reply. When I try to repIy, I get hit with "Number not available. Which number would you like to send the message with?". At this point, I'm given the option to use the iPhone 11 phone number and I cannot reply with the forwarded 8 plus number.

I've checked the settings a million times. Text forwarding it toggled on the 8 plus the 11. The 11 is set to receive messages from the 8 plus and to start new conversations with the 8 plus phone number. iCloud accounts are the same across the board. iCloud, iMessage was logged in and out of both phones numerous times as well.

I have a feeling that the dual sim capability is causing the issue. Anyone else experience this?

iPhone 11

Posted on Oct 25, 2019 11:06 AM

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Answer 1

Joseph_S.

Community Specialist

Oct 31, 2019 8:24 AM in response to keoke916

Hi keoke916,

Thank you for posting your issue with Text Message Forwarding. It sounds like you've done some great troubleshooting already.

To verify, are you able to send and receive texts as expected on all of the devices?

Are you running iOS 13.2? How to back up your iPhone, iPad, and iPod touch and Update your iPhone, iPad, or iPod touch

If text messaging works normally outside of forwarding and you're fully updated, I recommend getting in touch with Apple: Contact Apple Support

Take care.

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Answer 2

Nov 13, 2019 3:15 PM in response to keoke916

Did you find a solution to this issue? I recently got an 11 Pro and am running into this problem.

Prior to getting the 11 Pro, I had an iPhone X and a XS Max (with 2 lines). Text message forwarding was enabled, and I could reply on my X to messages forwarded from XS Max.

Now I have XS Max (still 2 lines) and 11 Pro (1 line). When I try to reply on 11 Pro to forwarded messages from XS Max, I run into the above issue, and replies are instead sent from the 11 Pro number. I can still initiate a new message from 11 Pro and have the XS Max outgoing number.

Interestingly, for messages forwarded from the 11 Pro line to XS Max, I can reply fine from XS Max and have it show the 11 Pro number. So it appears the issue is isolated to messages forwarded to iPhone 11.

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Answer 3

keoke916 Author

Level 1

10 points

Nov 13, 2019 7:38 PM in response to verdi1987

I have yet to contact Apple support on the issue yet. Frankly I gave up, as after a few weeks from now I’ll be swapping my sim from my 8 plus to the iPhone 11.

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iPhone 11, text forwarding reply issues

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