You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

receiving message that my apple ID and phone # are being used for FaceTime on a new iPhone. I don't have a new iPhone. What could be the issue ?

Receiving messages that my apple ID and phone # are being used for FaceTime on a new iPhone. I don't have a new iPhone.  What could be the issue ? This started a couple weeks back.

iPhone 8

Posted on Oct 25, 2019 11:41 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2019 11:48 AM

It could be a scam/phishing attempt. Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.


Apple ID device list -Check to see where you‘re signed in


 Apple ID Password Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.



1 reply
Question marked as Top-ranking reply

Oct 25, 2019 11:48 AM in response to jahangir51

It could be a scam/phishing attempt. Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.


Apple ID device list -Check to see where you‘re signed in


 Apple ID Password Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.



receiving message that my apple ID and phone # are being used for FaceTime on a new iPhone. I don't have a new iPhone. What could be the issue ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.