keyboard backspace

My backspace button deletes 2 characters every second/third time I press the button, e.g. when deleting text in a document. How can this setting be changed?

MacBook Air 13", OS X 10.11

Posted on Oct 27, 2019 6:33 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2019 11:09 AM

Does yours qualify for Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro...


https://support.apple.com/keyboard-service-program-for-mac-notebooks

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

▪ MacBook (Retina, 12-­inch, Early 2015)

▪ MacBook (Retina, 12­-inch, Early 2016)

▪ MacBook (Retina, 12-­inch, 2017)

▪ MacBook Air (Retina, 13-inch, 2018)

▪ MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2016)

▪ MacBook Pro (15-­inch, 2017)

▪ MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2018)

▪ MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2019)


Note: No other Mac notebook models are part of this program.

https://www.apple.com/support/keyboard-service-program-for-mac-notebooks/


6 replies
Question marked as Top-ranking reply

Oct 27, 2019 11:09 AM in response to ahusum

Does yours qualify for Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro...


https://support.apple.com/keyboard-service-program-for-mac-notebooks

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

▪ MacBook (Retina, 12-­inch, Early 2015)

▪ MacBook (Retina, 12­-inch, Early 2016)

▪ MacBook (Retina, 12-­inch, 2017)

▪ MacBook Air (Retina, 13-inch, 2018)

▪ MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

▪ MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2016)

▪ MacBook Pro (15-­inch, 2017)

▪ MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2018)

▪ MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

▪ MacBook Pro (15-­inch, 2019)


Note: No other Mac notebook models are part of this program.

https://www.apple.com/support/keyboard-service-program-for-mac-notebooks/


Oct 27, 2019 7:51 AM in response to ahusum

Interesting situation, the two things that come to my mind are either that particular key on your keyboard is physically starting to fail in some way, or the "delay until repeat"/"key repeat" settings were changed somehow in System Preferences.


If you haven't already tried this, go to System Preferences, select "Keyboard" and on the first tab check the position of the sliders to make sure they're in a 'normal' position, then try backspacing text again:


I know that you're only having this double/triple press problem with only that particular key, and the above settings apply to the whole keyboard, but I though it was still worth a try.


I hope this helps.

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keyboard backspace

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