iPhone 11 apps stuck and will not close

my iPhone 11 will not allow me to swipe up to close ESPN or other apps also I cannot restart the device


iPhone 11

Posted on Oct 27, 2019 3:59 PM

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Question marked as Top-ranking reply

Posted on Nov 1, 2019 7:21 PM

Hey edward-j,


I see you're having trouble closing some apps and restarting your iPhone, so I wanted to reach out with some suggestions that may help. First of all, we'll need to get that iPhone restarted properly: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support. Once that's done, restart and see if you're able to close your apps. Beyond that, I'd be interested in knowing more about what's causing this. Have you noticed this behavior starts with any certain apps? Is this the first time it has happened? The more we know, the better we'll be able to sort things out with you, so don't hesitate to let us know anything you feel may be related.


Cheers!


1 reply
Question marked as Top-ranking reply

Nov 1, 2019 7:21 PM in response to edward-j

Hey edward-j,


I see you're having trouble closing some apps and restarting your iPhone, so I wanted to reach out with some suggestions that may help. First of all, we'll need to get that iPhone restarted properly: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support. Once that's done, restart and see if you're able to close your apps. Beyond that, I'd be interested in knowing more about what's causing this. Have you noticed this behavior starts with any certain apps? Is this the first time it has happened? The more we know, the better we'll be able to sort things out with you, so don't hesitate to let us know anything you feel may be related.


Cheers!


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iPhone 11 apps stuck and will not close

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