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Level 1

4 points

Software update

Did software update but won't install because error message says I'm not connected to internet. However phone is connected to WiFi.

Posted on Oct 28, 2019 2:53 AM

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Community+ 2024

Level 10

417,696 points

Posted on Oct 28, 2019 2:57 AM

Connecting to Wifi is first part and then getting connected to Internet is the second

If you are connected to a Wifi, doesn't necessarily mean you are connected to internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
If you are not connected to internet is the sole issue of Router / Modem Settings OR your ISP

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