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I want to refund.

I was deducted through the Apple Store and I didn't make any purchases. So that is the problem that the Apple ID belongs to my friend, I can't log in via that Apple ID. My question is  How can I request a refund in this case? Help me, please!

Posted on Oct 29, 2019 4:45 AM

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Question marked as Top-ranking reply

Posted on Nov 3, 2019 5:04 PM

Hello arisara50,


Welcome to the Apple Support Communities. I understand there are unrecognized purchases from another Apple ID. I'll gladly help and point you to the right place.


If you can't log in to that Apple ID, work with your bank to change your payment information. To request a refund on purchases made with that Apple ID, you'll want to reach out to iTunes Store team directly: Get Support


Take care.

3 replies
Question marked as Top-ranking reply

Nov 3, 2019 5:04 PM in response to arisara50

Hello arisara50,


Welcome to the Apple Support Communities. I understand there are unrecognized purchases from another Apple ID. I'll gladly help and point you to the right place.


If you can't log in to that Apple ID, work with your bank to change your payment information. To request a refund on purchases made with that Apple ID, you'll want to reach out to iTunes Store team directly: Get Support


Take care.

Nov 6, 2019 9:41 AM in response to arisara50

arisara50,


If you've already started working with your back to change your payment information for your card and need assistance with the refund, click on this link to get in touch with iTunes: Get Support


If that link isn't working for you, contact your country or the one closest to you from this link: Contact Apple for support and service


Enjoy your day.

I want to refund.

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