Apple canceled my order. I'd like to request a refund. I try to Sign in to reportaproblem.apple.com in order to make the request, but I got the error:
"You must use an Apple ID that has previously been used in the store. Please sign in again with another Apple ID."
I've got these questions:
Why do I get this error?
Is there any alternative way?
Will apple give me my money back without refunding?
Thanks in advance!
Oh, that was not clear that you were talking about computer hardware. The reportaproblem site is for app and media purchases, not hardware.
Note from: Shipping & Pickup - Shopping Help - Apple including USA (and Puerto Rico) and international shipping policies
"Shopping in the U.S.
"No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Apple."
See this web site about refunds: Returns & Refunds - Shopping Help - Apple
I have never been in your position but since you say Apple refused the sale then maybe they didn't actually take any money from your payment method in the first place.
Oh, that was not clear that you were talking about computer hardware. The reportaproblem site is for app and media purchases, not hardware.
Note from: Shipping & Pickup - Shopping Help - Apple including USA (and Puerto Rico) and international shipping policies
"Shopping in the U.S.
"No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from Apple."
See this web site about refunds: Returns & Refunds - Shopping Help - Apple
I have never been in your position but since you say Apple refused the sale then maybe they didn't actually take any money from your payment method in the first place.
1) Are you using a different Apple ID?
2) That is the provided way for requesting refunds. If a reporting a problem request is unsuccessful you can also try clicking here → Choose your country or region - Official Apple Support Select your country, then a product.
3) I am not clear what you mean by that. A refund is the action of returning money for something for which money had been paid.
Actually this is not an Apple ID which I use in my current Mac or iPhone. I use this email/Apple ID for Apple developer program. I made a purchase using this email.
Apple only provides contact methods for in-country assistance. Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. Keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you. However, I don't know if they connect you to a representative assisting in another country.
They actually charged me and I can't contact them. I hope they will return the money.
Can't request a refund.
