My Touch ID doesn't work anymore all of a sudden on my MacBook Pro. I can delete the old fingerprint ID. But I am not able to log in a new fingerprint. It keeps on telling me that there is a Biometrics error 16.
I am not able to find anything helpful about that either.
Thanks for any help.
MacBook Pro 15”, macOS 10.14
Hi JJKinNY,
Thank you for visiting Apple Support Communities. It sounds like you're experiencing an error on your MacBook Pro when attempting to add a new fingerprint for Touch ID. I'd be happy to provide information that may help.
First, start up your Mac in safe mode: Use safe mode to isolate issues with your Mac.
Next try enrolling a fingerprint using a different user account: How to test an issue in another user account on your Mac.
Finally, reset the SMC: How to reset the System Management Controller (SMC) on your Mac.
Please reply with the results. Take care.
Touch ID/ Biometrics error 16
