WORKAROUND: Cannot open Citrix Workspace in Catalina 10.15.1

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Nzl92 Author

Level 1

8 points

WORKAROUND: Cannot open Citrix Workspace in Catalina 10.15.1

I found a workaround for the issue that customers cannot open Citrix Workspace in Catalina.

First make sure Citrix workspace is on the computer.

1. Download or open browser Chrome.

2. Go to : https://chrome.google.com/webstore/detail/citrix-receiver/pjifibmneiofdojiaplameloephoakpj

3: Click add to Chrome.

4. Click to Allow the app

5. In 'chrome://apps' doubleclick Citrix Workspace.

6. Fill in the URL that the company uses to get into te server.

7. Let the customer log in with their username and password.

Session will start en customer can work.

Posted on Oct 30, 2019 7:12 AM

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Answer 1

pvries86

Level 1

4 points

Oct 30, 2019 11:33 AM in response to Nzl92

I am an administrator for a company that has an old version of Citrix Netscaler. The problem is that older SSL Cipher suites are no longer supported in the newest Citrix Workspace App. The Citrix Netscaler version we are running does not support the newest ciphers.

The only solution is to upgrade the Citrix Netscaler to a newer release that supports the modern ciphers.

For the short term a workaround is to use an older version of Citrix Workspace App / Citrix Receiver. The Chrome plugin you link to is an older release and will work with this old version of the Netscaler.

The oldest Workspace App that works is version 1903 (https://www.citrix.com/downloads/workspace-app/legacy-receiver-for-mac/workspace-app-for-mac-19031.html) which unfortunately is not supported on Catalina.

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WORKAROUND: Cannot open Citrix Workspace in Catalina 10.15.1

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