can not install photoshop cc 2019 at catalina 10.15.1 (19B88)

Adobe reached out to me and set up a time to call me!

The help person helped me to install Successfully PS20.

Here is a summary of steps he sent me by email in case we did not succeed on the phone. I am passing them on to you. Hope it works for you.

Steps:

I am sharing some steps to directly fix the issue in case we do not succeed in connecting on the remote session. 

I will be guiding you with the steps too. 

Please go to Finder>Go>Go to Folder and type in or copy this '~/Library/Application Support'. 

In here you will find a 'Adobe' folder. Please rename that to 'Adobe.old', simply adding (.old) to this folder.

Now go to Finder>Go>Go to Folder and type in or copy this '/Library/Application Support'. 

In here you will find a 'Adobe' folder. Please rename that to 'Adobe.old', simply adding (.old) to this folder.

Please go to Finder>Go>Utilities and find 'Adobe Creative Cloud', 'Adobe Application Manager' and 'Adobe Installers'. 

Select all these 3 folders and move them to trash. Once that is done, please click on the link below to download Creative Cloud once again. 

http://ccmdl.adobe.com//AdobeProducts/KCCC/CCD/5_0/osx10/ACCCx5_0_0_354.dmg

Please download this file and run this installer. It should work. We will be on call we can try other steps as well.

We appreciate your co-operation in working on this.



Just fixed this problem on my system using Adobe Creative Cloud Cleaner Tool, downloadable from Adobe. First clean, then restart your computer, then try to install again. Link to download: https://swupmf.adobe.com/webfeed/CleanerTool/mac/AdobeCreativeCloudCleanerTool.dmg

Photoshop CC 2020 is available, install that.

Have you talked to Adobe. I was on Chat today for 2 hours and still no luck. I finally had to leave with the last try to be done. Came home and tried it. Hangs at 4.8% every bloomin’ time.

I have the exact same problem, hangs at 4.8% every time. I followed Adobe's troubleshooting and tried it in safe mode as well - same result. No solution yet.

That is what I have been downloading (attempting) with. Makes no difference.

Gongrats!

Wish it had worked for me. I used it several times. The guy I chatted with on adobe told me about it.

@RD001

Thanks for providing the cleaner tool. It solved the problem after two days of many different trials.