I can't access Microsoft after Catalina update

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Level 1

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I can't access Microsoft after Catalina update

I have Microsoft on my Macbook Pro and have used it for years to create documents, resumes, spreadsheets, etc. I updated my Macbook yesterday to the new OS Catalina and now I can no longer access Microsoft. It allows me to open Microsoft Word, but allows "view only" access. With this, I can view my previously saved documents but can no longer make changes or copy and paste from them. When I try to login to my Microsoft account it denies me access and gives me the message "there is a problem with your account, please try again later". Any advice how to solve this issue?

MacBook Pro 13", macOS 10.15

Posted on Nov 1, 2019 1:36 PM

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Answer 1

Nov 1, 2019 1:44 PM in response to hansen2101

Double check that you are using a compatible version of Microsoft Office.

Beginning with macOS Catalina, only 64-bit applications are supported. The version of Microsoft Office you have might still be 32-bit and needs to be updated / upgraded to work with macOS Catalina.

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Answer 2

Old Toad

Level 10

217,930 points

Nov 1, 2019 1:45 PM in response to hansen2101

Any MS Office version earlier than 2016 will not work with Catalina. They are all 32 bit and Catalina requires 64 bit. The versions that are compatible are 2016 (with last update), 365 and 2019.

What version of MS Office do you have?

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Answer 3

Old Toad

Level 10

217,930 points

Nov 1, 2019 3:23 PM in response to hansen2101

Log into another user account and see if the problem persists there. (This tells us if the problem is limited to your user account or is system wide).

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Answer 4

hansen2101 Author

Level 1

8 points

Nov 1, 2019 2:28 PM in response to Old Toad

Sorry I am not computer savvy. When I open Microsoft Excel/Word/etc it says I have version 16.30. Does that mean it's the 2016 version that you speak of?

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Answer 5

Old Toad

Level 10

217,930 points

Nov 1, 2019 3:13 PM in response to hansen2101

Yes, it is MS Office 2016. I'm not sure of the .30 part though. Don';t know if there's another later update to that or not.

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Answer 6

hansen2101 Author

Level 1

8 points

Nov 1, 2019 3:18 PM in response to Old Toad

Ok. So it's version 2016. And even though I've done all the MS Office updates (I just updated it today) it's still not compatible with OS Catalina. Bummer.

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I can't access Microsoft after Catalina update

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