I'm trying to watch the shows available, but every time I try there's an error message saying something along the lines of "This content is not available in your region". However Apple TV+ is supposed to be available and working in Sweden where I am located. I've tried getting this to work on an Apple TV 4K, iPad Pro 12.9" (3rd Generation) and an iPhone X. All of which end up doing the same thing. Please help!
Apple TV 4K, tvOS 13
I have had the exact same problem, when using Apple TV+ on my iPhone 11, Apple TV (gen 4) and my Mac through the web interface. BTW, I also live in Sweden!
I've just been in contact with Apple Support, and they've ruled out any errors in my billing information. However, they advised me to try to use the service through my cellular connection instead, just to see if there could be any problems with my wifi/broadband connection. For me, Apple TV+ actually worked with my cellular connection, which leds me to believe that Apple might interpret the geolocation of the IP that I get from my ISP (Bahnhof) incorrectly (most other IP-to-geolocation services online have no problem whatsoever, they correctly show that I am in Sweden).
Do you have the same ISP? What happens when you turn off wifi while using AppleTV+?
I have had the exact same problem, when using Apple TV+ on my iPhone 11, Apple TV (gen 4) and my Mac through the web interface. BTW, I also live in Sweden!
I've just been in contact with Apple Support, and they've ruled out any errors in my billing information. However, they advised me to try to use the service through my cellular connection instead, just to see if there could be any problems with my wifi/broadband connection. For me, Apple TV+ actually worked with my cellular connection, which leds me to believe that Apple might interpret the geolocation of the IP that I get from my ISP (Bahnhof) incorrectly (most other IP-to-geolocation services online have no problem whatsoever, they correctly show that I am in Sweden).
Do you have the same ISP? What happens when you turn off wifi while using AppleTV+?
@Jorrje I too have Bahnhof as an ISP and playback through cellular worked just like it did for you! Super strange issue, but I have semi-solved it now thanks to your post! By connecting to one of NordVPN's Swedish servers I am able to watch the content on all my devices! Hopefully this mixup gets solved soon! Thanks so much for the info!
I've now reported the issue to Apple, and I've also contacted the ISP Bahnhof to see if they can do something one their side. Hopefully it will all be resolved soon! :)
Hopefully this mixup gets solved soon!
Do report it to Apple, so they know what their network gurus should work on next.
@Urquhart1244 Thanks for your reply, my VPN is off and my Apple ID is registered to my home address in Sweden.
Apple TV+ incorrectly geo-restricted in Sweden?
