iOS update stuck in pending

My nephews iPhone 7 is currently running iOS 12.1.4, and we've been trying to upgrade to iOS 13 but it's stuck in the pending stage what seem like for hours. I've rebooted the router multiple times, but still nothing. What do we do?

Posted on Nov 2, 2019 4:31 AM

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Question marked as Top-ranking reply

Posted on Nov 2, 2019 6:25 AM

VPN or proxy connections might prevent your device from contacting the update servers.


Get help with over-the-air iOS updates - Apple Support


Remove and download the iOS update again


If you still can't install the latest version of iOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

1 reply
Question marked as Top-ranking reply

Nov 2, 2019 6:25 AM in response to Less_vegetables

VPN or proxy connections might prevent your device from contacting the update servers.


Get help with over-the-air iOS updates - Apple Support


Remove and download the iOS update again


If you still can't install the latest version of iOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

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iOS update stuck in pending

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