Front camera gone dark but Face ID works.. what could be the problem

Front camera gone dark but Face ID works.. what could be the problem

iPhone X, iOS 12

Posted on Nov 4, 2019 2:18 AM

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3 replies

Nov 8, 2019 9:00 AM in response to Opk8080

Hey Opk8080,


I understand you're having some trouble with the front-facing camera. I'll be happy to help out.


Take a look at this resource for help with your front-facing camera: If the camera on your iPhone, iPad, or iPod touch isn't working - Apple Support. Also, make sure that there is no magnetic interference that could be affecting the iPhone: Magnetic accessories might interfere with iPhone cameras.


Have a great day.

Nov 10, 2019 6:42 AM in response to Opk8080

Good morning Opk8080,


Thanks for following those steps. If the camera still isn't working, you may want to look into having the iPhone diagnosed for possible service.


Take a look here to find some nearby service locations: Apple - Find Locations

Here's some information about seeking service: iPhone Repair - Official Apple Support


You can start a service request using this link: Apple - Support - Topic Selection


Take care.

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Front camera gone dark but Face ID works.. what could be the problem

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