Unlock animation freezes

Unlock animation freezes


Phone unlock animation freezes.

iPhone 7, iOS 13

Posted on Nov 4, 2019 4:19 AM

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Question marked as Top-ranking reply

Posted on Nov 12, 2019 6:35 AM

Thanks for getting back to us, Pharma_first. Since you've tried those steps several times, I'd like you to restore your iPhone to factory settings then.


How to back up your iPhone, iPad, and iPod touch -- If you didn't do this previously, be sure to have a fresh backup.


Restore your iPhone, iPad, or iPod to factory settings -- These are the steps to return your phone to factory settings. The first time through, set up your iPhone as a new iPhone, but feel free to sign into iCloud, iTunes and App Store. Once your phone is back to the Home screen, see if lock-screen animation works as expected.


Get back to us when you're able.


Cheers!

6 replies
Question marked as Top-ranking reply

Nov 12, 2019 6:35 AM in response to Pharma_first

Thanks for getting back to us, Pharma_first. Since you've tried those steps several times, I'd like you to restore your iPhone to factory settings then.


How to back up your iPhone, iPad, and iPod touch -- If you didn't do this previously, be sure to have a fresh backup.


Restore your iPhone, iPad, or iPod to factory settings -- These are the steps to return your phone to factory settings. The first time through, set up your iPhone as a new iPhone, but feel free to sign into iCloud, iTunes and App Store. Once your phone is back to the Home screen, see if lock-screen animation works as expected.


Get back to us when you're able.


Cheers!

Nov 8, 2019 10:24 AM in response to Pharma_first

Hi there, Pharma_first.


I see that the animation you see while unlocking your Phone stops responding, and I'm glad to help.


Restart your iPhone, iPad, or iPod touch -- Restart your iPhone. Once it's returned to the Home screen, see if the unlock animation continues smoothly.


How to back up your iPhone, iPad, and iPod touch -- If the animation still lags, please be sure to have a fresh backup to keep your personal information safe.


Update your iPhone, iPad, or iPod touch -- Since the issue remains, make sure your iPhone is up-to-date.


Let me know how that goes, and take care!

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Unlock animation freezes

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