Apple support fraud

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Level 1

8 points

Apple support fraud

Hi, so I have an issue. I responded to an email from “Apple support” that stated my account had been locked. I followed the link in the email and signed into my account without even thinking. I am worried that whatever I did I have now made my account information attainable to someone whom I don’t want to have access.. I have changed my apples ID password now. But is there anything else I can do to help ensure I don’t get any information stolen?

thank you!

Niya

iPhone X, iOS 13

Posted on Nov 4, 2019 4:04 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,603 points

Nov 4, 2019 4:20 PM in response to niya272

If you changed your password, that should secure your account. You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.

Link to contact Apple Support in the article.

Apple ID has been compromised

Apple ID Password Change

Note the restrictions in the article.

Apple ID Name Change

What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

Apple ID -Two-factor authentication

Two Factor Authentification availability

Apple ID - Using app-specific passwords

Apple ID - Two Step Verification App Specific Passwords

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Answer 2

niya272 Author

Level 1

8 points

Nov 4, 2019 6:15 PM in response to Eric Root

awesome. I changed my password and I already have to two factor identification set up! Hopefully that is sufficient! Thanks for your help! Have a great evening!

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Answer 3

Eric Root

Level 10

684,603 points

Nov 4, 2019 8:28 PM in response to niya272

You are welcome. I hope you have a nice evening also.

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Apple support fraud

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