iOS 13.2 Mail App Deletes Inbox Messages

It’s still happening for me, also, and I’m also always on the most recent version.

someone mentioned that if you select all > move, you can see that when it’s truly the junk mail, “junk” is grayed out and is not an option for the move.

So, as a workaround, I’ve been doing this : select all > move > trash, as long as “Junk” is grayed out.

Yes I have had this twice now. I have updated to iOS 13.2. Using the mail app for my outlook email, when selecting all> deleting within my Junk mailbox my Inbox has been deleted.

anyone else have this issue or know how to resolve.

I’m glad I now know it is not just me. The first time it happened I figured somehow I went into my Inbox by accident and deleted everything, which I have never done prior. This time, after spending about 4 hours bringing back my deleted Inbox emails I confirmed I was in my Junk Mail. The phone blipped, junk mail was still there, and my Inbox was completely empty. Apple needs to fix this ASAP!

Mdlupinacci wrote:

I’m glad I now know it is not just me. The first time it happened I figured somehow I went into my Inbox by accident and deleted everything, which I have never done prior. This time, after spending about 4 hours bringing back my deleted Inbox emails I confirmed I was in my Junk Mail. The phone blipped, junk mail was still there, and my Inbox was completely empty. Apple needs to fix this ASAP!

If, like the original poster, your running iOS 13.2, your several versions behind and should update to iOS 13.3. If you're using iOS 13.3, you should consider starting your own thread.

I just updated to 13.3. I don’t believe that addressed the issue. When I go into my junk mail and select one of the emails to delete, one of the options it gives me is to move to junk mail. The app must be confused and thinks I’m in my inbox. So if I go and do a delete all, I’m afraid it will delete my inbox again.

Mdlupinacci wrote:

I just updated to 13.3. I don’t believe that addressed the issue. When I go into my junk mail and select one of the emails to delete, one of the options it gives me is to move to junk mail. The app must be confused and thinks I’m in my inbox. So if I go and do a delete all, I’m afraid it will delete my inbox again.

Then I'd recommend you start your own thread. It will likely get more eyes on it from people who can help than one with a subject line about an older version of iOS. This one will just keep getting "Me, too" posts at this point.

Something else I just discovered as well. If I go into a junk email and go to my options, it says I can move to Junk. When I move it and then go back in again, it says Mark as Not Junk as an option now. This would be the behavior I’d expect the first time I go into a junk mail. For whatever reason, I don’t think it believes I’m in the junk mail folder. It thinks I’m in the inbox folder.

This is also happening to me. not all the time, but just happened again this AM - selected all the junk mail to be deleted, and when I hit delete, all of the Inbox was deleted. (All of the junk remained as was, only the inbox was deleted). This doesn’t happen all the time, but when it does, it S*&^.

Details - using apple email on IPad - and versions all updated to latest (13.3). Mail is setup as IMAP accounts.

I’m also emptying my Trash more frequently too. I had also created a mirror inbox (“Inbox_tmp”) to where I periodically copy or move all of my inbox emails. Then they dont get deleted when the inbox gets incorrectly purged.

The issue is definitely still there. When I go into my junk mail on my iPhone and go to options for that email, one of them is to move into junk mail, which I am already in. Looks like it still thinks that is the Inbox, so I am afraid to even try to do a delete all because I am pretty sure it will erase my Inbox again. Apple - Why are you not addressing this with a fix?

It’s still happening to me too (I’m always on the latest version). It doesn’t happen ALL the time but most of the time. Now anything I want to keep, I move to another ‘keep’ folder. It’s frustrating as ****! Apple, please fix this bug!