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iOS 13.2 Mail App Deletes Inbox Messages

So - I’ve been experiencing this strange bug with the Mail app since iOS 13 was released and I’m wondering if it’s happened to anyone else. When I’m in my Junk folder, I tap Edit, Select All, Delete, then Delete All- and nothing seems to happen. All of my Junk messages are still there. When I go to my Inbox, however, all of my Inbox messages have been deleted.


This problem occurs intermittently - but it just happened to me for the fourth time. Has anyone else seen this?

iPhone 11 Pro Max, iOS 13

Posted on Nov 5, 2019 3:39 AM

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Posted on Feb 26, 2020 9:09 PM

It’s still happening for me, also, and I’m also always on the most recent version.


someone mentioned that if you select all > move, you can see that when it’s truly the junk mail, “junk” is grayed out and is not an option for the move.


So, as a workaround, I’ve been doing this : select all > move > trash, as long as “Junk” is grayed out.

21 replies

iOS 13.2 Mail App Deletes Inbox Messages

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