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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello everyone,
I bought my AirPods Pro on Saturday 20191102 and loved them from the outset.
Yesterday (20191105) I noticed the right ear bud wasn’t working. I guessed it had no charge because there was no haptic sensation when I squeezed the stalk. With some jiggling in the case I was able to get it to start charging but when I let it go it stopped charging.
Has anyone else had this problem?
Gaz
iPhone 11 Pro
Hi garydlum,
Thanks for using Apple Support Communities! It looks like one of your new AirPods is having trouble charging, and I'd like to help out.
Even though it's band new, follow these steps to make sure there isn't anything obstructing the AirPod or inside the case:
How to clean your AirPods and EarPods
This may help to determine that both are charging: Charge your AirPods and learn about battery life
Also, reset your AirPods, and see if that resolves the issue: Reset your AirPods
If you purchased your AirPods from an Apple Store, you have 14 days to exchange. If none of these steps resolve the charging issue, I'd suggest bringing them back. Returns & Refunds
If you purchased them from an Authorized Reseller, check with them for their return/exchange policy.
Take care!
Hi garydlum,
Thanks for using Apple Support Communities! It looks like one of your new AirPods is having trouble charging, and I'd like to help out.
Even though it's band new, follow these steps to make sure there isn't anything obstructing the AirPod or inside the case:
How to clean your AirPods and EarPods
This may help to determine that both are charging: Charge your AirPods and learn about battery life
Also, reset your AirPods, and see if that resolves the issue: Reset your AirPods
If you purchased your AirPods from an Apple Store, you have 14 days to exchange. If none of these steps resolve the charging issue, I'd suggest bringing them back. Returns & Refunds
If you purchased them from an Authorized Reseller, check with them for their return/exchange policy.
Take care!
Dear BreeZee_17,
Thank you. The problem didn't resolve with cleaning or resetting. I took them back and exchanged them.
Kind regards,
Gary
Right side ear bud (AirPods Pro) not charging
