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my screenshots won't open

all my desktop screen shots will not open, any advise to rectify this? Thanks

MacBook Pro Retina

Posted on Nov 7, 2019 12:52 AM

Reply
Question marked as Best reply

Posted on Nov 11, 2019 1:49 PM

Hello Brendon001,


Thank you for using Apple Support Communities! I understand that you're unable to view screenshots on your mac after upgrading to macOS Catalina. You've come to the right place for help.


To help further isolate potential causes for this behavior, I suggest seeing if this continues to be an issue when you restart your Mac in safe mode:


Use safe mode to isolate issues with your Mac 


If you're able to view screenshots, the next step would be to rule out incompatible login items:


If your Mac has a blue screen or other startup problems


Specifically, check out the section labeled “Test your login items”


Also, testing in another user account can also help determine if this may be user or account related settings causing this issue. If you don't have another user account, here's how you can create one for testing:


How to test an issue in another user account on your Mac


Best Regards.

2 replies
Question marked as Best reply

Nov 11, 2019 1:49 PM in response to Brendon001

Hello Brendon001,


Thank you for using Apple Support Communities! I understand that you're unable to view screenshots on your mac after upgrading to macOS Catalina. You've come to the right place for help.


To help further isolate potential causes for this behavior, I suggest seeing if this continues to be an issue when you restart your Mac in safe mode:


Use safe mode to isolate issues with your Mac 


If you're able to view screenshots, the next step would be to rule out incompatible login items:


If your Mac has a blue screen or other startup problems


Specifically, check out the section labeled “Test your login items”


Also, testing in another user account can also help determine if this may be user or account related settings causing this issue. If you don't have another user account, here's how you can create one for testing:


How to test an issue in another user account on your Mac


Best Regards.

my screenshots won't open

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