JLab Audio JBuds Air + iPhone 11 Pro (or iOS 13) Issues

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JLab Audio JBuds Air + iPhone 11 Pro (or iOS 13) Issues

Hi, I'm just wondering if anyone else has experienced connectivity issues with the JLab Audio JBuds Air ear buds.

Since upgrading to an iPhone 11 Pro (currently running iOS 13.2) I've had random connection issues, where normally I'd just turn the ear buds on and they'd connect up after a few seconds they now occasionally fail to connect. The only way to fix this is to repeatedly toggle Bluetooth and try manually connecting to them - usually the second or third attempt works.

My previous was an iPhone 6 and never experienced any problems. I don't know if this is an iPhone 11 Pro issue or iOS 13.x?

I've tried contacting JLab themselves, asking if others had raised this, but got a partially automated response about processing an in warranty replacement.

Posted on Nov 7, 2019 4:24 AM

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Answer 1

brenden dv

Community Specialist

Nov 11, 2019 3:16 PM in response to AndyUK16

Hi there, Andy!

Thanks for visiting the Apple Support Communities. I understand from your post that you're having trouble with a set of JLab wireless earbuds and your new iPhone 11 Pro. Specifically, they don't seem to connect automatically. I'm happy to help!

First, try the steps outlined in If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch - Apple Support.

Cheers!

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Answer 2

AndyUK16 Author

Level 1

8 points

Nov 22, 2019 6:22 AM in response to brenden dv

Thanks for the response and apologies for the delay.

Unfortunately that troubleshooting guide is more for devices that don't connect at all. But I have tried repairing the earbuds with the phone and it's made no difference. I'm now on 13.2.3 and the issue continues.

For now, I've found the easiest way to connect them is to reseat the earbud controlling the connection back into the charging case (in effect switching the earbuds off), then taking them out again to reattempt the connection. 90% of the time it works. Occasionally I still have to go back to toggling Bluetooth on the phone and manually connecting to them.

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JLab Audio JBuds Air + iPhone 11 Pro (or iOS 13) Issues

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