Iphone SE problems

My iphone SE keeps going to the " swipe to power off" mode when i didnt even touch the off button, its also taking screenshots when i turn it on, and it keeps turning off or going to the lock screen after once i put my password in. Ive tried turing it off and on and i made it do a software update but it didnt work.

iPhone SE

Posted on Nov 7, 2019 3:56 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 7, 2019 4:04 PM

Hello there,


Seems like your lock button has an error; it is continuously being held down without you doing so. There could be two reasons for this, damage to the sensor for the lock button or their maybe a software problem. If you have a recently updated your IPhone contact Apple Support. If you have not updated your iPhone and suspect that it’s due to a hardware issue go to your nearest Apple store, they maybe able to fix it. The price would be $90 if you have AppleCare or $260 if you don’t for it to be fixed.


I hope this helps,


Pine-Apple-Guy

1 reply
Question marked as Top-ranking reply

Nov 7, 2019 4:04 PM in response to epicminegraftgamer

Hello there,


Seems like your lock button has an error; it is continuously being held down without you doing so. There could be two reasons for this, damage to the sensor for the lock button or their maybe a software problem. If you have a recently updated your IPhone contact Apple Support. If you have not updated your iPhone and suspect that it’s due to a hardware issue go to your nearest Apple store, they maybe able to fix it. The price would be $90 if you have AppleCare or $260 if you don’t for it to be fixed.


I hope this helps,


Pine-Apple-Guy

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone SE problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.